ServiceNow Specialist

Reading, Berkshire
Global Technology Solutions Ltd

JOB TITLE: ServiceNow Specialist
LOCATION: Hybrid
SALARY: up to £55,000
WORKING HOURS: standard office hours

This is a hybrid role with the expectation that the successful candidate is available to work on site 2/3 days a week minimum.

You must be a British national to apply of this role. This is due to the nature of the client and the clearances required

Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered

ROLE OVERVIEW:
We are seeking a ServiceNow specialist to do a mixture of administrative and development/implementation work.

As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow, we are interested in anyone who has experience of one or more of the following modules:

* Customer Service Management (CSM)
* HR Service Delivery (HRSD)
* Field Service Management (FSM)

DETAILED JOB DESCRIPTION:
* As part of an implementation project team, build and deliver solutions ensuring user requirements (Stories) are delivered to specification.
* Completion of enhancement requests and new functionality requests to meet business needs
* Build of service catalog items and workflows in ITSM and CSM modules
* Build of HR Service items and Lifecycle events
* Where requested, lead aspects (eg demos/training/solutions) of the overall development to deliver value and successful outcomes the customer.
* Have an awareness of the impact of the solutions you are providing to other areas of the platform
* Where necessary help out with day to day admin tasks on the ServiceNow platform
* Provide coaching for more junior colleagues sharing experience and accumulated knowledge to help them develop
* Preparation of documentation as necessary

ESSENTIALS SKILLS/QUALIFICATIONS:
* Experience managing, maintaining and developing ServiceNow ITSM application
* ServiceNow development skills including:
* Business Rules
* Client Scripts
* Workflows
* Form Design
* UI Actions
* Service Portal
* Experience of testing and creating test scripts
* Strong knowledge of ITIL principles
* Comfortable with agile and waterfall methods of working
* Fast learner with an ability to get up-to-speed in a short space of time

DESIRABLE SKILLS/QUALIFICATIONS:
* Experience managing, maintaining and developing ServiceNow HRSD, CSM and FSM applications
* Virtual Agent development
* Any experience of on-premise ServiceNow environments an advantage.
* Experience building custom integrations between ServiceNow and 3rd party applications
* ServiceNow certifications in ITSM, CSM, HRSD, FSM

If you have the skill required, apply now!

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