Administrator / Customer Service Advisor

Skipton, Yorkshire
Unity Resourcing

Administrator / Customer Service Advisor

Full-time, Monday – Friday 9.00 – 17.00, salary £20,000 – £25,000 with an OTE of £30,000, plus pension and incentives

A fantastic opportunity for an experienced Administrator / Customer Service Advisor to join a business based in Skipton that can offer genuine development and career progression. Working in the busy operations team you will be positive, well organised, and able to think on your feet.

As an Administrator / Customer Service Advisor you will concentrate on customer service and a mixture of processing orders, scheduling, fault diagnostics, billing, and technical support queries. You will thrive working in a fast paced and fun environment, whilst being calm and providing a first-class cust omer service.

Job Responsibilities

• CRM task management – quickly and efficiently
• Place orders with accuracy and attention to detail
• Log customer faults and issues with suppliers and engineering teams effectively and quickly
• Manage technical enquiries
• Provide effective day to day support to existing customers.
• Be competent with Excel, Word, Outlook, Web portals and quick to learn technical processes.
• Manage overall workload effectively; ensuring work is prioritised appropriately
• Collect outstanding customer invoices via card payment.

Knowledge, Skills, Experience

• Excellent communications skills – Both written and verbal
• Proactive and positive with a “Can Do” attitude
• Effective time management and organisational skills
• Competent working alone or as part of a team
• Logical approach to problem solving
• Ability to work under pressure and within time constraints
• Punctual and good attendance
• Good understanding of customer services
• Be considered intelligent and a quick learner
• Computer literature and competent within technical environment
• Driving License and car is desirable

Interested? Please send your CV ASAP via the link or contact Louise – Unity Resourcing for more information.