Letting and Operations Manager

LLoyds Banking Group
End Date
Wednesday 07 June 2023

Salary Range
£0 – £0

We support agile working – click here for more information on agile working options.

Agile Working Options
Hybrid Working

Job Description Summary
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Job Description

Citra Living Limited is the Group s Private Rental Subsidiary. Its purpose is to Help Britain Prosper through improving access to good quality, affordable rental homes across the UK whilst delivering diverse and sustainable financial return to Group. The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments and then letting the properties to customers.

As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

About the role:

Our brand-new team is looking for a Customer Letting and Property Operations Manager who’ll support the Operations Director with the responsibility for both: our customers (tenants); and the company s property during as an asset; accepting homes on to the portfolio, building customer propositions and finding tenants, ongoing maintenance, rent and arrears collections, ongoing high quality customer service and maximising income vs occupancy. Our ideal colleague will be highly organised and will enjoy having a varied role, where no two days are the same.

The general property and letting management will be conducted by appropriate third parties, with our team being responsible for the oversight and development these relationships – making sure our agents provide the services we require, therefore we’re keen to hear from colleagues who have supplier management experience too.

We’re flexible on location as we look to grow our team across many of our UK hub locations. Team members can be agile in their work preference. It may be you’ll predominately work from home, but we hope we can get together regularly for team meetings.

Of course, you won t be sat at a desk all the time. It ll be critical for you to visit our properties and be very visible to our managing agents.

What are the activities you’ll be involved in?

• Be a real contributing member of the team which is responsible for customers (tenants) – helping to develop customer propositions and experiences which make renting through Citra a fantastic experience.
• Play a real role in the team which is responsible for looking after our property portfolio – making sure we have a good programme of pro and reactive maintenance.
• Manage the performance of our agents or property managers on site – ensure you receive good reporting and intelligence from them to allow you to be successful in their oversight.
• Maintain and develop network of colleagues within LBG and also externally
• Working collaboratively with the wider team to participate in the full breadth of activities of a fast paced startup company from marketing to participating in the future strategy and growth of Citra.
• Help to develop and execute the customer offering to ensure the company always treats its customer with respect, fairness and transparency, and builds a reputation of a high-quality landlord which is raising standards in the sector.
• Managing risk by ensuring the company operates in a tightly governed manner, following three lines of defence.

About you:

Our ideal Letting and Property Operations Manager will be able to demonstrate the following skills and experience:

• Extensive property management experience within BTR/PRS.
• Experience of managing a team.
• Hands on attitude to helping build and develop our offering.
• Ability to work with and oversight the activities of our managing agents.
• Gravitas and ability to influence senior company executives and credibly participating in strategic discussions.
• An ability to engage with others at all levels easily through excellent written and verbal communication skills.
• Strong risk awareness to lead the assessment and mitigation/management of financial, operational, reputation and other risks inherent in company operations.
• General execution e- corporate finance, due diligence, legal documentation is experience is desirable but not essential.

Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you’ll continue to have opportunities to learn, grow and develop.

We’re also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability confident, reasonable adjustments can be accommodated in our Recruitment process, just let us know.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.