Bank Helpline Operator

Chalfont St. Peter, Buckinghamshire
Epilepsy Society
Bank Helpline Operator Flexible 8 hours per week Salary – £12.36 per hour Location Chalfont St. Peter South Buckinghamshire, near M25 Be part of something extraordinary at Epilepsy Society. We are seeking an excellent communicator who can empathise, and understand the importance of listening, to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy. A bit about the role Our confidential helpline is looking for a Bank Helpline Operator. If you are an excellent communicator who can empathise, and understand the importance of listening, this role may be for you. The helpline provides a confidential service giving up-to-date information and offering emotional support, using counselling skills, to anyone affected by epilepsy. You could be speaking to a health professional, someone with the condition themselves, or close family members. Challenging, but rewarding this role will develop your understanding of epilepsy and give you a whole new set of skills for professional and self-development. Once trained you will need to be available to work for three four hour shifts a week, including weekends (Saturday): either 8.45am to 12.45pm, 12.15pm to 16.15pm or 15.45pm to 19.45pm to cover our evening service. Extensive training will be given, including an ‘Introduction to Counselling Skills’ course, along with support before you take calls independently. The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.) Some information about us Epilepsy Society s Vision is a full life for everyone affected by epilepsy. We want everyone affected by epilepsy to have the best opportunity for a full life as free from seizures as possible. We set out to make a difference to every person affected by epilepsy whatever their background, however seriously it affects them, and whether they have the condition themselves or are close to someone with epilepsy. The charity s mission is: To enhance the quality of life of people affected by epilepsy by promoting public awareness and education, by undertaking research and by delivering specialist medical care and support services. What you’ll receive in return You will be part of a friendly and professional team who work at the Society. We will offer you a competitive salary, a generous holiday entitlement (27 days plus bank holidays Pro rata for part time) with the ability to buy and sell annual leave, a generous Employee Referral Scheme, Length of Service awards, access to shopping discounts and cashback with thousands of retailers, a Staff Recognition Scheme, excellent training and development opportunities, as well as all annual fees for professional bodies covered (where applicable) and the chance to make a difference to the lives of people with epilepsy. We also have a generous group pension scheme, life assurance and an Employee Assistant Programme (with confidential helpline with any support you might need). On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by. If you have the right skills and experience and are inspired to apply, please do so attaching your CV and a brief covering letter detailing your key skills and how they could apply to the role. If you would like more information or would like to arrange a visit, please contact the Recruitment Team on (phone number removed) or send an email to . A DBS (Disclosure & Barring) check will be required before appointment is confirmed. We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment