Customer Service Agent

Newcastle Upon Tyne, Tyne And Wear
Manpower

Pre-screen Consultant

Newcastle

Full/Part Time

£10.65ph

Manpower are looking for Pre-screen Consultants to join a busy team in the heart of Newcastle city centre.

This is a temporary ongoing assignment for a project we have starting now. Our working hours are between 9am – 8pm Monday to Friday and 9am – 5pm Saturday and we would expect full flexibility to cover these hours. This position is working in office, no WFH available.

A minimum of 16 hours of work is required.

The role

This is a great opportunity to join a busy and friendly team, you will be required to support in a variety of tasks. You will be completing tasks such as:

• Dealing with both inbound and outbound calls
• Answering emails and candidate queries
• Admin work and data entry
• Assessing candidates over the phone
• General office duties

Requirements

To be considered for this position you must be confident to make outbound and take inbound calls. Strong customer service skills are essential for this role as you could be communicating with candidates, account managers and clients.

Along with the above you must also be able to demonstrate:

• Excellent attention to detail
• Ability to work under pressure to tight deadlines
• Demonstrate ability to use initiative
• Confident telephone manner
• Able to use Microsoft packages and emails

What we can offer

• Competitive hourly rate.
• Opportunity to work overtime.
• Opportunity to earn quarterly bonus.
• 22 days annual leave accrual whilst working plus bank holidays

Interested, please upload an up to date CV for review.