Infrastructure Support Analyst VMWare and Storage

Chatham, Kent
OneSavings Bank

About the team:

As an Infrastructure Support Analyst (VMware and Storage), you will be joining a small team of highly skilled engineers managing the environments that provide the foundations for many of the day to day operations of OSB Group. As we move towards post-merger consolidated data centres the team will be involved in many exciting projects and deliverables so the opportunity will provide a rare insight into how new enterprise class systems are installed and configured.

Our philosophy:

Before you read on, we’d like you to know that we’re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please click APPLY NOW.

As the Infrastructure Support Analyst (VMware and Storage) you will be one the technical SME’s, providing users with suitable advice, guidance and assistance for the investigation and resolution of technical issues, and working closely with engineers in the resolution of major incidents. You will contribute in the upgrades of systems as well as assisting with the delivery of new systems and solutions.

Reporting to the Virtualisation and Storage Lead you will work across Server, Storage and Backup technologies and the candidate would be expected to have a good level knowledge in these areas. This role forms part of an Infrastructure team providing both BAU and Project support to our clients. Working in a SLA driven environment to deliver high levels of customer service to our client.

Your responsibilities will include

• Ensure that systems / services are provided at an optimum performance levels that meet agreed SLAs
• Providing first point triage for incident tickets, ensuring appropriate knowledge is captured and shared.
• Ensuring IT procedures are correct and accessible
• Provide first line support for existing VMware services for in house and hosted environments
• Log all support related tickets via ITIL compliant ITSM platform
• Manage time and prioritise accordingly to ensure incidents are resolved within SLA’s.
• To recognize and escalate issues to team members and the line manager as appropriate

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

We are looking for talented individuals who have the experience and knowledge set out below:

• Knowledge of vCenter Server and ESXi across all vendor supported versions
• Knowledge of SAN Storage
• In depth 2nd line Infrastructure Support skills
• Knowledge of backup strategies and types
• Qualification in Industry recognised certification within VMware

What to do next

If this sounds like you, please apply now!

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.