Customer Service Advisor – Excellent benefits, hybrid option, temp to perm!

Bristol, Somerset
Reed

Do you want to work for a company that really looks after its staff and offers excellent career progression and training?

Do you have excellent customer service and communication skills?

Would you like to have good working hours with no evenings or weekends, and the option of hybrid working once fully trained?

If you answer yes to all of the above, this job might be for you!

My client based in Avonmouth, Bristol (BS11) are looking for a number of Customer Service Advisors to join their fun and friendly award winning contact centre!

As a Customer Service Advisor you will handle a broad range of calls from customers so the work is varied and challenging but they will give you all the training and support you need to be successful.

What will I be doing as a Customer Service Advisor?

• Deal effectively & efficiently with all Customer Service related requests primarily via the inbound phone channel but when necessary via QMS/e-mail/webchat & taking responsibility for processing each query through to a satisfactory conclusion
• Work closely with other areas of the business, maintaining & developing collaborative relationships to support our customers
• Develop your product knowledge so you can help customers with technical queries
• Keep informed on marketing and promotional activity
• Keep records of all conversations & transactions on our in house system
• Undertake additional Customer Service related business activities including dealing with 1st line complaints

As a Customer Service Advisor you just need to be a good communicator, a natural problem solver and comfortable picking up new systems and processes quickly.

Benefits include:

• Great working hours, 8.15 – 5.15 with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
• £23,333 (£11.58ph) base salary with an annual performance related bonus which can be up to 3%
• 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers
• Huge discounts on full range of products, with up to 60% off own brand labels
• Option to purchase private healthcare at a subsidised rate
• On going training and support through learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Liftshare scheme, share your commute to work with a colleague and save money, and the planet