Customer Care Advisor

Rutherglen, Lanarkshire
Verastar Ltd
Start date – 10th July 2023 (subject to notice period) Interviews – At our Rutherglen office during week commencing 19th June 2023 – 1 interview process As a Customer Care Advisor, you ll be the first point of contact for our existing customers, ensuring the delivery of first-class customer service. A key requirement of the role is that all activity performed aligns to our values and behaviours, with a customer-centric focus always maintained. Inbound and outbound calling to our existing customers to manage and resolve their queries. Complete all CRM updates in a timely and accurate manner. Demonstrate patience in all customer contact situations utilising your problem solving and interpersonal skills. Using knowledge gained from training, clarify, and understand the customers requirements. Have a proactive attitude and commitment to giving every customer a great experience. Perform all activity within regulatory standards, GDPR, quality policies. Desired Skills: Great communication skills Excellent telephone manner Energetic & enthusiastic Good administration skills A genuine passion for customer service Location: Rutherglen, Scotland, G73 Working hours: Full time or Part time What happens next: If you re looking for your next challenge and to be part of our continued success click Apply today to take the next step in your career. Across The Verastar Group, we re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. In return for your hard work, you ll get £20,319 per year 25 days holiday with the option to buy and sell more Discounts at 100s of high street and online stores Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance