Property Claims Best Practice Specialist

Brighton, Sussex
NFU Mutual
Property Claims Best Practice Specialist

• A diverse role with exposure to a far-reaching network and key stakeholders
• Salary up to £50k depending on experience, plus annual bonus of up to
• Hybrid homeworking available which allows you to work from home 80% of the time

About the roleWe currently have a new opportunity for an experienced and dynamic Claims professional to join our Head Office function as a Best Practice Specialist. This is additional headcount for the team to support with the variety of exciting change and transformation we have on-going. The role forms part of our wider Head Office Claims function, who are responsible for setting and maintaining technical standards and developing our claims strategy.

As a Best Practice Specialist, you will work closely with various business areas to identify and lead improvements to customer service. We are renowned for exceptional customer experience and service, and this role will allow you to enhance this further and take it to new places by driving innovation in line with market developments. As well as customer service, you will also work to improve cost control and performance, suggesting ways of becoming smarter whilst keeping the heart of our service proposition in mind.

Additionally, you will produce guidance and training materials on claims handling processes and techniques for property claims in line with legislation and with Treating Customers Fairly principles, ensuring consistent interpretation and application across Head Office and operational claims teams. You will also represent the property claims function in business projects to ensure the implications of any wider changes are fully considered.About youThe successful candidate will be a forward-thinking and driven claims professional with technical claims knowledge (ideally within household or commercial). Partnered with this, you will have experience of driving improvements and change within a claims function which have successfully delivered both customer journey and cost benefits.

Communication is key to the success of this role, and so it is also important that you are able to demonstrate your ability to build effective stakeholder relationships and your confidence to influence and challenge at all levels where needed.

As we become more and more ‘data-savvy’, we are also looking for someone who has a passion for MI and analytics and making data-informed decisions. You will be used to interpreting and communicating this information to both technical and non-technical audiences.Benefits and rewardsWhen you join our team,â you can expectâ a supportive cultureâ andâ anâ attractive range ofâ rewards and benefitsâ including:â â â

• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU MutualWe’reâ one of the UK’s leading general insurance and financial services companies. For over 110 yearsâ we’veâ put our customers at the heart of everything we ; Ourâ peopleâ are just as important to ; Weâ pride ourselves on being “a great place to work” andâ areâ one of only 39 companies across the globe, and the onlyâ organisationâ with headquarters in the UK,â to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Topâ 25â Companies List 2021 and the Glassdoor Best 50 Workplaces List ;

We offer a supportive, inclusive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.