Client Support Advisor

Ipswich, Suffolk
Employment Specialists Ltd

Our client is growing its operation in Ipswich and looking to recruit talented Insurance professionals to work closely with their clients.

You’ll join a busy team servicing clients while supporting other teams including in other locations.

So you’ll not only be experienced but be proactive and able to use your initiative – and to communicate well with people at all levels – internally and externally.

It’s also a role where your attention to detail and ability to manage large amounts of information will be important, especially for these International Clients.

As a Client Support Advisor your responsibilities will include:

• Understand the Client’s business and fully support their Insurance requirements
• Participate in renewal planning, anticipating and preventing possible issues
• Manage and co-ordinate workflow around renewals for your clients
• Delivery of reliable, high-quality and timely technical and administrative support
• Develop and maintain close working relationships with Brokers & Account Executives
• Generate and issue evidence of cover, debit notes and closing instructions
• Produce contractual documentation to a high level and within timescales
• Produce data, statistics and information packs in support of the client’s Insurance programme
• Support the creation of slips, endorsements, MTA’s
• Ensure contract records are accurately maintained within the system
• Manage and resolve queries from clients and Insurers

To be successful supporting your Clients, you will demonstrate:

• Insurance industry experience
• Excellent communication skills (written and verbal)
• Attention to detail
• Ability to organise and prioritise workloads with good time management skills
• Supporting your clients through high quality service
• Delivering documentation and client support compliantly