Digital Customer Experience Manager

Brighton, Sussex
Access Computer Consulting Plc

Recruiting on behalf of a rapidly expanding Tech company we are looking for a Digital Customer Experience Manager with experience of managing Customer Facing Portals, CRMs or Client Software Interface systems. You will work on a hybrid basis with expectation that you will attend their state-of-the-art offices twice per week, as such candidates should live within a commutable distance.

Officially titled Customer Portal Manager, you will take ownership of the Customer Portal and play a critical role in how the business shares information and interacts with their 25,000 customers. As Product Owner of the client portal you will be responsible for the overall strategy including the development roadmap, meeting the adoption targets and improving the client satisfaction through the use of this platform. You will be the internal and external “evangelist” for the system.

Required Experience:

• Proven track record of managing, growing, and enhancing client facing portals.

• Experience of the IT & Telecoms industry

• Managing Third Party delivery partners

• Charismatic, strong relationship builder, team worker

• Passionate about customer service

• Excellent networker, capable of delivering change.

Any experience of delivery through the ServiceNow platform would be highly advantageous but not essential.

This is a great opportunity to join a growing company and comes with a wide variety of benefits including Free on-site parking, Gym and Annual Bonus Scheme to name just a few

Apply without delay for immediate consideration!