Service Desk Assistant

Arrow Electronics, Inc.
Position:
Service Desk Assistant

Job Description:

As a Customer Support Assistant, you will be a part of our Support Services team which offers a Premium Software & Hardware replacement service. It will be your job to be available as part of a busy Service Desk team providing support via email/telephone to our global customers, using the initiative to help them as much as possible.

What You Will Be Doing at Arrow?

• Being the first point of contact for our customers and providing a high level of support to our global customers’ requests and queries.
• Progressing simultaneous high-profile/high-priority issues.
• Evaluating incoming communication using initiative through various entitlement validation methods to progress customers and to log incidents in our Incident Management System distributing these to certified engineers responsible for Vendors.
• In addition, you will also be responsible for managing the logistics of our Hardware service, identifying diagnosed hardware incidents, selecting stock, and organizing onsite technical engineers to aid the replacement of customer defective hardware within contractual SLAs.

What Are We Looking For?

• Solid customer service skills proven by relevant experience.
• Fluent German language and/or other language would be advantageous.
• The ability to acquire skills and develop quickly is essential.
• The ability to cope under pressure and prioritize work accordingly is essential.
• A positive cheerful disposition.
• Be articulate, clearly spoken, and able to deliver telephone support in a friendly & professional manner.
• Being a team player, ability to work both within a team and individually.
• Ability to investigate & solve problems.

What is in it For You?

• Permanent contract with 6 months’ probation period
• Interesting career development opportunities in a quickly growing environment.
• Working with people across the world.

ABOUT US

Arrow’s enterprise computing solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

Find out more about us in this video:

Location:
UK-Newmarket, United Kingdom (Fordham Rd) Hrs

Time Type:
Full time

Job Category:
Engineering and Technology