Customer Service Team Leader

Abingdon, Oxfordshire
Cactus Search
Team Leader Managing a team of 15 Customer Service Advisors Abingdon £26,500 We are currently supporting a Growing Contact centre who are looking to recruit into their Abingdon based site.One of their key values is investing in people and as such, they offer great learning and development packages, study support and fast-track progression opportunities.We have a vacancy for an enthusiastic and focused Team Manager to join our client’s busy, vibrant team. The successful candidate will be motivated, organised, of high calibre and dedicated to delivering a great service on behalf of their customers – If you have previous team management experience, get in touch!This role is available because of growth!About the role:

• Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
• Have direct involvement in the recruitment, selection, induction training and ongoing skills development of all advisors in the team, ensuring they attract and retain the very best talent.
• Continually review and monitor the work performance of all advisors against agreed KPIs, ensuring that calls are handled professionally.
• Implement reward & recognition programs and share best practices across teams and build a spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
• Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to the Operations Manager.

Who are we looking for?

• Evidence of effective interpersonal, coaching and leadership/supervisory skills.
• Previous Team Leading / Managerial experience is essential.
• Previous experience working in a call centre environment is essential.
• Excellent verbal and written communication skills.
• Good numeric and verbal reasoning skills.
• Effective problem-solving skills.
• Performance management skills and experience.
• Client/customer management skills

Please feel free to apply for the position attaching your CV and contact details.