Temp Part-Time Customer Support For Events Company

City Of Westminster, London
Wildkind

We are looking for a temporary Customer Service Representative to help deliver outstanding remote customer support throughout the summer, with the potential of a more permanent position for the right candidate.

Regular hours expected to be 3 hours per day, to be extended on key significant dates and on an ad-hoc basis.

Key Information

Salary: £10.95-£11.95 per hour

Social: Monthly adventures/parties with your team

Annual Leave: 30 days pro rata (inclusive of public holidays)

Location: Remote or Hybrid (London office)

Hours: Temporary Part-time 3 hours per day, with extended hours on the following dates and more on an ad hoc basis.

Monday 3rd July 2023- 9am-4pm (7 hours)

Wednesday 26th July- 5pm-9pm (4 hours)

Wednesday 2nd August- 5pm-9pm (4 hours)

Wednesday 9th August- 5pm-9pm (4 hours)

Friday 18th August, Saturday 19th August, Sunday 20th August, Monday 21st August- 9am-4pm (28 hours)

Friday 25th August, Saturday 26th August, Sunday 27th August, Monday 28th August- 9am-4pm (28 hours)

Friday 1st September, Saturday 2nd September, Sunday 3rd September, Monday 4th September- 9am-4pm (28 hours)

Start Date: ASAP until mid-October

Application Deadline: Midnight on Monday 26th June

Your mission

To provide exceptional customer support for our community. Utilising email, social media, or support ticketing system, our order management system and potentially in the future our phone lines.

Objectives
Respond to customer queries across email, social channels, live chat and phone.

1. Maintain Customer Satisfaction (CSAT) score of >4.7/5
2. Ensure all customers receive a first response to all queries within 1 business day.
3. Reduce customer complaints by 10% within the first quarter

Your responsibilities

• To be the first point of contact for our community
• To respond to queries, complaints and issues in a timely and professional manner using positive language.
• Analyse customer issues and quickly find the most appropriate solution
• Other tasks relating to the project objectives as can be reasonably expected

Your experience

• As an entry level role, there are no qualification requirements.
• Well organised, ambitious individual eager to learn, progress and develop new skills
• Enthusiastic and passionate character
• Attention to detail
• Problem solving skills, a proactive approach and a can-do attitude

Work Schedule:
This job has the following work schedule:
Flexible

Monday – Friday

Benefits & Perks
This job has the following benefits:
Remote work flexibility

This job is located in Lambeth, London, UK.

Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.