Customer Service Advisors

St. Helens, Merseyside
Hays Specialist Recruitment Limited

Customer service advisors – Temporary – St Helens Your new companyWe are recruiting customer service advisors for a large North West housing association.Your new roleYou will work in the call centre based in St Helens. You will be taking inbound calls from housing tenants dealing with any issues/complaints. You will also deal with taking payments when required. You will look to resolve any issues on the first call or will escalate to the relevant team.You will be required to work Monday – Friday 37.5 hours a week. The call centre is operational 8am-8pm and you will be required to work 8-4pm or 12-8pm on a rota basis. You will also be required to work 8-12pm every 4th Saturday.What you’ll need to succeedExperience of working in a customer service/call centre environment is essential. You will have excellent communication skills and will have good knowledge of IT systems. The ability to built rapport quickly is also required. Ideally the successful candidates will have previous experience of working in social housing. What you’ll get in returnA competitive hourly rate along with holiday pay accrual. You will receive thorough training.What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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