Helpdesk Coordinator

Peterborough, Cambridgeshire
SER (Staffing) Ltd

Help Desk Coordinator

Peterborough, PE1

£25,000 – £28,000

Hours: Monday to Friday 8am to 5pm

We are working on behalf of a well-established building maintenance company who are currently looking to recruit the services of a Help Desk Coordinator or Help Desk Administrator to work from their Head Office in Peterborough.

The main duties will include:

• Handling incoming calls from Clients looking to schedule building repairs or maintenance checks.
• Management of daily maintenance requests via the CAFM software
• Handling engineers’ diaries to ensure work is allocated correctly and in the most efficient manner.
• Communicate with Facilities Managers and Project Managers regarding allocating engineers and the timeframes involved.
• Uploading work quotes to Clients via the web portals
• Scheduling routine planned maintenance visits with Clients and ensuring these are booked into the engineers’ diaries.
• Escalate to the Facilities Managers any potential issues before they arise.

We are looking for someone who has previously worked in the position of Helpdesk Coordinator or Helpdesk Administrator or who has direct experience of scheduling engineering works.

The company have been established for over 40 years, as a family run business from the beginning they have built a great reputation within the industry and the local area. They pride themselves on a family atmosphere with all their employees and ensure everyone gets any training they require.

Working with a variety of clients from large factories to business parks as well as commercial buildings, Schools, and colleges they are continuing their growth by expanding work with their current clients and new referrals.