2 x Vacancies Customer Service vacancy & Sales vacancy

Tunbridge Wells, Kent
Recruit Select

A client based in the Tunbridge Wells area is recruiting for two vacancies

1. Customer Service

The job of the Customer Service Advisor is about managing client communications to provide a high quality of customer service. Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence, the Advisor is in the front line of client communication. The position requirements and responsibilities Position key attributes ? Team Worker ? Focused ? Organised ? Great interpersonal skills ? Strong attention to detail ? Motivated ? 4 GCSE’s C and above ? Demonstrated ability to process information quickly and correctly ? Effective IT/ PC skills ? A commitment to providing good customer service ? Excellent telephone manner Main responsibilities ? Providing a focused and friendly service to all customers and prospects providing quotations and assisting with queries, taking messages where appropriate ? Handling a range of enquiries from customers by telephone and email ? Processing incoming and dispatching outgoing mail ? Maintain secure, efficient and accurate filing systems ? Scanning incoming documentation and action or distribute appropriately ? Updating the computer system with diary events to trigger calls to customers or insurers and then producing documents/correspondence as required ? Communicating effectively both internally and externally in a professional and friendly manner – Salary £22,000

2. Sales Vacancy

The purpose of your position As the New Business (NB) Sales Advisor your role is primarily about managing client communications to provide a high quality of customer service, which increases the Company’s reputation and boosts sales. You will strive to maximise the sales revenue generated by providing good customer service through clear and accurate information and upselling where appropriate. The position requirements and responsibilities Sales Activities ? Achieving and exceeding monthly new business targets ? Ensuring you are passing your calls audits consistently ? Ensuring that scripts are always used ? Ensuring accuracy in everything you do to keep your setting up error rate consistently below 5% ? Efficiently responding to enquiries from prospects, clients, brokers and underwriters received in any format (phone, email etc) in a courteous and helpful manner ? Obtaining accurate quotations using the quotations system, rating guides or by referring to insurers ? Completing the key task of “fact finding” to identify clients requirements and to provide a quotation to fulfill their needs ? Following our internal procedure for verbally accepted quotations, confirming cover and providing written confirmation with full details of cover, enclosing proposal(s) for completion and the “Terms of Business” document ? Responding to enquiries from clients, brokers and underwriters received by phone, letter, email or fax and ensuring that all information required by clients or underwriters is obtained and communicated ? Proactively upselling any additional covers or add-ons ? Ensuring that all information required by clients or underwriters is obtained and communicated effectively ? Actively promote our products and services by clearly expressing the value and benefits of BG Insurance’s products and services ? Minimising the sale of unsuitable products by encouraging best practise, before during and after a sale. Salary £23,000 plus Commission – OTE £32,000