Senior Field Service Engineer

Bradford, Yorkshire
vertex-it-solutions

Our client are an established Managed Service Provider with 20 years’ experience of supporting clients within the Yorkshire, Lancashire, Lincolnshire and Merseyside area. Their belief is of providing high levels of customer service ensuring that they consistently deliver solutions effectively and efficiently to support their client’s business run smoothly.

Our client offers all their employees career progression, should they wish in addition to a great team working environment. Due to their continuing success, they are now looking to recruit a Field Service Engineer to add to their existing talented team.

Job summary:

The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required

Essential Duties and Responsibilities:

IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware

Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

Support Cloud technologies: Office 365, Azure, Intune etc

Implement and support disaster recovery solutions

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Remote access solution implementation and support: VPN, Terminal Services, and Citrix

System documentation to include system reviews and recommendations

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Knowledge, Skills, and/or Abilities Required:

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP would be advantageous.

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Diagnosis skills of technical issues

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization’s key IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast moving environment

• A clean driver’s license is required
• Experience working for a managed service provider is highly beneficial