London Borough of Sutton
Sutton Housing Partnership:Performance and Customer Insight Manager
Salary: £39,177 – £44,476 per annum
Contract status: Permanent
Hours: Full-time, 36 hours per week
Location: Sutton Gate, 1 Carshalton Rd, Sutton
New Year – New Role?
About the role
Sutton Housing Partnership (established in 2006) manages council housing in Sutton. We are revolutionising the way SHP communicates and engages with its employees, customers and stakeholders across all channels enhancing our reputation as a great service provider and employer of choice.
We are currently seeking a Performance & Customer Insight Manager. This role sits within our Governance, Information and Performance team responsible for ensuring that we have the right systems and processes in place to support sound leadership and decision-making to enable SHP to achieve its aims and meet all statutory and regulatory requirements. We make sure that the residents’ voice is heard within our governance arrangements and that there is organisational transparency around our performance.
Working in this vital role in the team, means that you will play a key role in making the most of one of our most important assets – our data and resident insight – and embedding its use across the organisation.
In this role you have responsibility to ensure SHP uses data and insight to make decisions based on facts; to improve customer experience and drive continuous improvement; to bring visibility to important areas of our business and target delivery of services; and to increase value for money. We will be undertaking a review of our KPI reporting regime in 2021 and you will be involved in shaping our ambitions to embed a data-driven culture within the organisation, ensuring that SHP has meaningful, streamlined and reliable performance information.
The right person for this role will have:
The behaviours and attributes to embody our HOME values: High Performing, One Team, Make it Happen and Excellent Customer Service. As a member of our wider leadership team you will also need to embody our leadership values of SERVE: See the future, Engage and develop others, Recognise results and talent, Value diversity, Embody passion and integrity.
Successful candidates will have access to a wide range of benefits:
Before applying please refer to the job description and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. You may also be asked to provide a CV during the recruitment process if you are successfully shortlisted for the role.
If you would like more information on the role please contact
Closing Date: Friday 05th March 2020
The London Borough of Sutton is Disability Confident Committed. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.