3rd Line Support

Walton-on-thames, Surrey
Proactive Appointments

3rd Line Support – Hybrid

Our client is urgently looking for an experienced 3rd Line Support Technician to join their team on a permanent basis. The role is hybrid, with 2 days per week on-site in Walton-On-Thames.

You will form an integral part of the team and will be responsible for carrying out duties as set out in the document and as directed by the Infrastructure Team Leader. Ideally, you will have a sound understanding of Networking, as well as Wifi and Wifi Platforms, Juniper Mist, MDM, Intune and an awareness around IDP – either SecureAuth or Azure Identity.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up to 10%), annual leave, pension scheme, hybrid working (2 days on-site per week), private medical insurance, critical illness, continuous training and development, monthly socials and team activities, agile ways of working, stocked up fridge in the office, flexible benefits, store discounts, as well as many, many more perks!

3rd Line Support – Key Skills:

• Microsoft stack – Azure, Intune, Server, AD, PowerShell
• VMWare ESX Server
• Network support including management of VPN and Cisco Firewall/Switches
• Proven experience in wireless networks and administration
• Good knowledge of Monitoring systems
• Ability to perform, test and document technical procedures and practices in a clear and concise manner
• Commercially aware with the ability to identify further opportunities whilst supporting customers
• Experience of Managed Services environments
• Willingness to work on customer sites, be on call for critical incident resolution and work outside normal office hours if required (will include occasional travel to customer sites by car or train)
• Demonstrate an understanding of the ITIL best practice framework
• Good interpersonal and communications skills
• Comfortable and confident working in a customer-facing environment
• Juniper Mist Wireless experience or equivalent

3rd Line Support – Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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