Business Solution Architect

City, Belfast
PwC.
Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery – Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow’s skills to drive success for our clients today.
About The Team
PwC’s Execution Managed Services (EMS) – Solutions Lab designs client operation solutions, responding to client’s needs whether sole sourced or part of a formal, competitive procurement process. The team focuses on building client solutions that deliver robust operational capability for large scale, complex, often regulatory, managed services, often with a service transformation element to improve operational efficiencies and greater customer experience.

Skills and Experience

• Proven experience of solution design for managed services offerings, including operating model design
• Experience in bid teams cross sector such as Finance, Government, Energy and Pharma industries, working on bids / proposals
• An understanding of the role of technology in enabling solutions
• An understanding of cost modeling, pricing and commercials
• Experience of working with offshore delivery teams
• Previous project management and transformation of operations
• Track-record of establishing and maintaining strong client relationships
• Effective leadership skills and collaboration with stakeholder, with the ability to develop and nurture strong relationships at all levels.

About The Role
As a Senior Manager in the Execution Managed Services (EMS) business, you’ll work as part of our solutioning team to design managed services solutions for our clients as part of client bids, and developing new offerings in the market. When won, you may be responsible for building the client service and the safe transfer to our delivery BAU teams. Your role will be varied and challenging, providing you with an opportunity to work on a variety of clients and services across a number of different sectors.

Key Responsibilities

• Working with the client relationship lead to clearly define the client and proposition requirements for managed services opportunities
• Taking overall responsibility for coordinating the different components of the solution design for the managed service
• Leading the design of the operating model and business architecture for the solution
• Liaising with an established technology team to give that team the information that they need to design technology architecture to support the operating model, and ensuring that this is fit for purpose
• Liaising with an established commercial team to give that team the information needed to develop cost models and commercial options
• Liaising with established delivery capability to give that team the information needed to design a mobilisation and scale up plan for the service, and ensuring that this is fit for purpose
• Liaising with an established offshore team to determine if it is appropriate to include any offshore capability as part of the service
• Documenting the design and incorporating into client proposals or bid responses where appropriate
• Reporting back status and issues to the team lead and client engagement lead to keep them informed at all times. Escalate critical issues as appropriate for resolution.
• Working collaboratively with different parts of the ecosystem including the client team, or technology team, or commercial team, our delivery capability teams, our offshore team under project management office
• Working closely with the operations delivery team through the set up phase and until operations are stabilised.
• Takes responsibility for delivering a successful outcome for Operate and the firm on the proposal or new proposition.