Customer Service Executive

Salisbury, Wiltshire
Harvey Nash

Customer Service Executive

£23,000 pa – £25,000 pa

Salisbury

FTC 12 months

We are pleased to be recruiting for a Customer Service Executive role on behalf of our client, a reputable Financial Services company. Currently they are growing their Contact team and are looking to hire a Customer Service Executive for their Salisbury office.

You’ll work as part of a tight-knit department to be the primary point of contact for Operations, taking the opportunity to showcase first-class service and give the customers and advisers a positive experience to share with their friends and colleagues. This role will also give you the opportunity to interact with and build relationships with other departments throughout the business.

This is an exciting and varied role with big scope to deliver key value to the organisation through the customers and advisers. Here are some of the activities you’ll get involved with as our Customer Service Executive:

• Representing the business in a professional manner and handling all phone calls and written correspondence to the highest standard
• Developing good working relationships and rapport with customer, advisers and external third parties
• Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
• Identifying how Distribution colleagues can support and deliver resolutions to queries that are the best outcome for all parties concerned
• Providing great customer service, demonstrating empathy and understanding whilst still considering regulatory requirements and ensuring any actions are identified and appropriately raised
• Going the extra mile; being an advocate for the customers and advisers
• Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
• Liaising with stakeholders and colleagues to support identified training and education opportunities
• Accurately updating the call tagging software to reflect the nature and type of call
• Work efficiently in an organised manner
• Highlighting and sharing process improvement ideas with your colleagues and manager

If you find this role interesting, please apply.