Customer Service Representative

Bournemouth, Dorset
Hays Specialist Recruitment Limited

Customer Service RepresentativeJob Description Overview This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations. Key Accountabilities and Main Responsibilities

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations
• Prioritise queries and correspond with other departments when necessary to determine the root cause
• Type and administer correspondence to clients / investors meeting deadlines
• Ensure quality and accuracy in all correspondence with customers and investors

Experience & Personal Attributes

• To be considered for this role you must be able to demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn’t essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Maths and English GCSE grade C+ are essential for this role

£21,500 – £24,000Great benefits Office based whilst training takes place – 3 – 6 months – hybrid options after this. Location close to the train station in Bournemouth – no parking offered but off road parking available 37.5 hours a week – flexi hours from 8-6pm.What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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