Customer Service Specialist

Bristol, Somerset
Reed

Reed Business Support are assisting our clients search for a Customer Service Specialist to join their team in Bristol. The role is full time 40 hours per week, with a shift pattern including some weekend work, and will be based onsite in their centre. All applicants must have full UK driving licence.

Benefits for this role include a competitive salary and bonus structure, generous annual leave plus an extra day for your birthday, a Wellness fund up to £100 per year and contributory pension (up to 5% matched).

The Role

• Welcoming customers to the centre and ensuring high levels of customer service throughout.
• Supporting customers through browsing process.
• Checking in customers who arrive to pick up their purchase.
• Handing over purchases to customers.
• Assisting with post sales issues.
• Upselling products such as warranties and service plans.
• Supporting customers through servicing and repair work.
• Building rapport with customers to resolve any issues quickly.

The Person

• Customer obsessed and passionate about delivering excellent customer service.
• Excellent face to face communicator.
• Previous experience if successfully working in high end retail, hospitality or concierge roles
• Previous experience selling / upselling in a retail setting or being comfortable to do so.
• Comfortable using tech, able to use email, CRM and booking systems, and happy to guide customers through the website.
• You must have a full UK driving licence.

If this sounds like something you would be interested in, please apply today.