Customer Service Team Leader

Sale, Cheshire
Fintelligent

We are recruiting for a market-leading financial company who are going through big company growth and are looking for a Customer Service Team Leader to manage their Customer Service team. Located in Altrincham you will receive a basic salary of £30,000 – £34,000. You will be managing of inbound and outbound advisors. Excellent working hours are Monday-Friday, with no late nights or weekends.

You will be working for one of the leading names in the industry, the company have enjoyed significant success due to their fantastic service offering. Established over 30 years ago they have continued to expand and have won multiple awards including Investors in People Silver Status and Customer Service Excellence. 90% of their customers would recommend a friend.The package of the Customer Service Team Leader:

• £30,000 – £34,000
• Office Hours Monday to Friday
• 23 days holiday plus bank holidays
• Annual company bonus
• Regular social events and incentives
• Study support
• Plus, much more

Duties for the Customer Service Team Leader:

• Conducting 1-2-1’s
• Call listening
• Motivating the team
• Coaching and training to improve performance
• Plan and manage the team workload
• Producing reports

Skills for the Customer Service Team Leader:

• We would like to hear from you if you have experience working as the following: Customer Service Team Leader or Contact Centre Team Leader Assistant or similar
• Experience managing a team in a KPI environment
• Confident at working under pressure

If you would like to more information about this Customer Service Team Leader role please call Jenni on or click apply with your to date CVF_SJ_JB_ JUN