Customer Services Advisor

Chester, Cheshire
Cordius Ltd

Customer Services Advisor

Hours: Mon – Thurs 08:30 – 17:00, Fri 08:30 – 12:30. 35 hrs/week

Scope of Role:

Reporting to the Customer Services Manager you will provide high quality support to internal and external customers, working as a key member of the team turning around enquiries in a timely and efficient manner.

Key Responsibilities:

• Maintain relations with existing and new customers
• Administration of invoices/credit notes/purchase orders/order acknowledgements
• Assist in the cost calculation for customer requirements
• Accurately update company CRM system
• Monitor job progress through liaison with all departments and provide status update internally and externally
• Ensure fast and efficient turnaround of customer enquiries and follow up to secure sales
• Handling inbound and outbound telephone calls
• Resolve customer queries and complaints
• Active engagement in process improvements
• Help provide daily, weekly and monthly KPI data
• Liaising with the wider commercial team

Skills and Competencies:

• Possess self-motivation, enthusiasm and a positive can-do attitude
• Strong communication skills (verbal and written)
• Good organisational skills and ability to prioritise effectively
• Have a passion for best-in-class customer service
• Attention to detail
• Flexible and adaptable attitude
• Ability to communicate with internal and external stakeholders with confidence
• Strong time management
• Problem solver

Educational Requirements/Qualifications:

• Good standard of education
• Literate and numerate
• Computer Literate – MS Office (Word, Excel, PowerPoint, Email) and CRM
• Previous administration experience preferred though training will be given
• Confident, articulate, with a good telephone manner
• Committed, reliable and flexible

Benefits:

• 4 weeks annual leave plus bank holidays
• Contributory pension scheme (following successful probation period)
• Cycle to work scheme
• Healthcare cash plan
• Free car parking onsite

If you are looking for a new role and meet the requirements, please apply today!