Customer Services Coordinator

Telford, Shropshire
Hays
Customer Services Coordinator £21,000 – £24,000 Telford

Your new company
Hays are working with a leading Telecoms business in Telford who are looking for a Customer Services Coordinator on a permanent basis due to growth.

Your new role
As a Customer Services Coordinator your role will involve:

• Handling inbound calls from customers relating to queries across our entire product and services portfolio
• Responding promptly to customer tickets and enquiries, faults, billing, complaints and account support.
• Managing customer orders and ensuring timely delivery of products and services
• Offering full account support for some of our customer base.
• Optimising our customer contacts through the upselling of products and services where required by the customer.
• Coordinating with internal teams across the business to resolve customer queries and faults.
• Maintaining accurate customer records and updating our systems accordingly
• Providing customers with product information and first line technical support.
• Maintaining a good understanding of all products across the product and services portfolio through ongoing training.

What you’ll need to succeed

• Previous customer service experience in a business-to-business environment. (Experience in telecoms is advantageous but isn’t a deal breaker).
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and cross-functional stakeholders.
• Strong problem-solving skills, with the ability to handle customer requests, orders, faults and complaints.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Good time keeping and organisational skills.
• Great attitude and discipline.
• Willing to learn new skills and adapt.
• Customer focussed.
• Willing to help and assist wherever needed.
• Microsoft office experience.

What you’ll get in return

• Competitive salary
• 23 days holiday (more for long service)
• Your birthday off
• Pension and healthcare scheme
• Life cover
• Perk box – access to hundreds of discounts
• Free fruit
• Holiday Purchasing Scheme
• The ability to develop and progress your career.
• Full on the job training
• Strong social ethos
• Accredited Investors in People organisation
• Part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.