Customer Support Executive

Newbury, Berkshire
Arlington Recruitment limited
Customer Support ExecutiveJob SpecificationDate: 05/05/23Job title: Customer Support ExecutiveSalary: Competitive – depending on experienceTerm: Full-time, permanentBased: Newbury office in West BerkshireCompany OverviewAs a world-renowned audiobook publisher, the company has created the highest quality collection of audiobooks for more than 30 years. The company is credited worldwide for reinvigorating the audiobook category.The company is a leader in digital media, with our BorrowBox e-lending app now established as the library solution in the UK and Ireland. BorrowBox allows institutions to borrow eContent from the world’s top publishers.Our company has revolutionized the way people access and consume books. The company is a market leader and digital expert, created and staffed by a passionate crew of book lovers. We are now looking to add even more talented people to the company’s energetic and accomplished team.Role OverviewKeeping our customers supported in an effective manner is key to the success of our business. This is therefore an essential role within the customer service team, reporting directly to the Customer Services Manager. You will be a key point of contact for our library customers.With the growth of the business this role has become even more important and with many customers to look after, you will need to have excellent organization skills, be hardworking and efficient.You will also be able to deliver first-class customer service and so have a good telephone and email manner and assist with general office tasks as required by the senior team.This role provides a chance to work with a thriving business in an exciting marketplace so there is opportunity for the right individual to begin their career in a customer facing role.Core Competencies Experience working in customer services or office administration. Extremely well organized Proficient in use of excel and all other office packages Comfortable with device usage and discussing technology on a daily basis Goal orientated, motivated self-starter with excellent interpersonal and communication skills Strong attention to detail Quick-thinking, responsive and keen to learn Positive and enthusiastic approach to work Keen to learn and expand knowledge Always see tasks through from start to completion and keen to get the job done, even if it means working longer hours Can work independently but also an excellent team playerAbout YouYou will need to be a capable, organized and enthusiastic and have an interest in providing the highest standards of customer care. Your approach to tasks should be methodical and you should be good at multi-tasking. With so many customers to look after, you will need to be hardworking and determined and have a positive approach to everything you do.Don’t miss this exciting opportunity to join this market leading firm and set the tone for your future success.Benefits. Work with a passionate team that strives to provide the best experience to our customers every day, while having fun and developing personally. High-end hardware and kit. Part-remote work and flexible working hours. Holiday allowance (25 days plus bank holidays). Access to company pension. Auto Enrolment Access to BorrowBox Flagship account. Access to well-being opportunities and resources such as access to the free meditation app, Heavily Meditated and Mind Room sessions. Work with global teams across our offices in the UK and Australia, with potential opportunities for work travel to these locations.To apply, please send your CV along with a cover letter outlining your suitability for the role.Applications not containing a cover letter will be disregarded.Please note, only shortlisted candidates will be contacted.