Desktop Support Analyst – Law Firm

Clear IT Recruitment
My client is looking for a Desktop Support Analyst with at least 1+ years experience within a law, financial services or insurance firm to join their law firm in Southwark, London. The successful candidate will work with the wider IT team and work with external suppliers to ensure the efficient and effective use and performance of the firm s IT systems. This role will cover 1st & 2nd line technical support of the firm s users, as well as pick up calls escalated from the outsourced service desk or direct to the internal IT department. The Desktop Support Analyst is responsible for supporting a range of hardware and software, including desktop PCs, laptops, mobile phones, tablets, telephones and conferencing systems. The individual must have excellent understanding of how to support IT systems and have an analytical, logical approve to problem solving with strong communication skills. Job responsibilities: • Provide firm-wide 1st/2nd line support on all IT and communications issues • Log and track all day-to-day IT issues, resolving immediately where possible, or escalating as necessary to the 3rd line team or Service Desk Team Leader/Manager • Provide supplemental 2nd line/desk-side, telephone and occasional off-site support to all users, trouble-shooting problems and answering queries from staff • Monitor and coordinate usage of shared IT resources such as laptops, video and audio conferencing systems etc, providing advice and assistance on their use as required • Configure smartphone, tablet and laptop devices for issue to users • Configure windows devices (Desktops/Surfaces/Laptops) for issue to users • Perform changes and moves of PC and telephone equipment • Assist with new hardware and software installation across the network • Maintenance • User Administration • General IT Support Requirements (Not Essential): • 1+ years IT Support experience in a law firm, accountancy firm or insurance firm • Exchange and Outlook email applications – versions 2016 and above (experience with • Exchange Online and Office 365 apps are highly desirable). • Experience of remote support tools such as WebEx / VNC • Experience of supporting Microsoft Teams and/or Zoom. • Mimecast (or equivalent email archiving/security solutions) • Recent technical working knowledge of some or all of the following: understanding of • TCP/IP and popular networking topology’s, Windows 10, Windows Server • 2008/2012/2016, Microsoft Office 2016, Sophos/SentinelOne or similar, Active • Directory User and Computer administration, Signify RSA, 3G/4G and WiFi, • iPhone/iPad/Android, Citrix/Remote Desktop, telephone systems administration (Mitel • or Avaya preferred), Microsoft Always-On-VPN. • MDM systems and mobile device deployment: IBM MaaS360, Microsoft InTune, Apple, DEP, Wandera. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful