Energy Account Manager

West Malling, Kent
Commercial Services HR

Role – Energy Account Manager

Location – Kings Hill, Kent/ Hybrid Salary – £30,000 – £35,000 plus commissionMust have experience in the Energy field

About Commercial Services Group

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services, Professional Services and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

The Role

The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services to existing accounts; whilst prospecting and maintaining a pipeline of new high value customers.

The Account Manager will be expected positively input and contribute towards the business’s growth strategy including product development, team coaching, marketing & new initiatives. The Account Manager will demonstrate high levels of enthusiasm and tenacity with building a sales pipeline, delivering excellent service and building long standing customer relationships.

Key Duties

Be directly responsible for growing and retaining a Lumina customer portfolio.

Successfully achieve KPIs for sales, pipeline and productivity metrics.

Prepare strategies/account plans which will identify key customer risks, retention and developing new business opportunities.

Regularly hold account management meetings & conference calls with customers

Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.

Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.

Utilising CRM efficiently and demonstrating effective time management

Lead on the upsell of additional services

Identify new opportunities to increase our product range for additional services for both Lumina & LASER Direct brands.

Identify wider opportunities for other CS divisions & develop cross-divisional relationships.

Grow a portfolio of new business customers for LASER Direct offering a variety of fixed and flex products.

Liaise closely with LASER Direct Customer Services teams, ensuring successful handover processes and all contractual queries are resolved.

Working collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.

Working with our in-house Tender team to manage upcoming and ongoing tenders/quotations to ensure deadlines are met and high levels of efficiency and accuracy are obtained.

Support with coaching/training sessions with Energy Consultants in the sales team.

Continuously build your understanding of the energy market and new products to utilise within your customer communications.

In return, CSG will offer you:

• 25 days holiday, plus bank holidays
• Birthday off work
• Life assurance cover
• Company pension
• Flexible first, hybrid working
• A culture of progression & development
• Shopping discounts & retailer offers
• Team & company events
• eLearning portal
• EAP programme
• Referral scheme
• Health & Wellbeing platform
• Health Cash Plan initiative
• Discounted gym membership