EU AMXL Network Design

Amazon
DESCRIPTION At Amazon, we’re working to be the most Customer-centric company on earth. One customer experience that we re constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible. Amazon is seeking an exceptional Program Manager who will be part of a start-up group that s defining and building cutting-edge products and service capabilities supporting Amazon s current and future delivery initiatives. Come join the team and help us make history! As Program Manager, AMXL you will be responsible for managing significant operational and service growth across our European operations as well as implementing standardized process and quality for our Amazon two-person / special handling delivery service AMXL . To be successful in this position, you need to be comfortable driving business decisions in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization. The ideal candidate has a broad skill set including excellent business judgment, deep curiosity about how things work, strong written and oral communication skills and a passion for creating effective processes and mechanisms that scale. Key responsibilities include: Deliver a comprehensive analytics capability to forensically investigate our processes, operations and technical systems, providing detailed, data-driven insight to shape our program and operational decisions Working with engineering, legal, product, supply chain and operations stakeholders to evaluate and drive business decisions in an ambiguous environment Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from a wide range of worldwide stakeholders Develop regular program communication, including launch plans, timelines, status updates, post-launch assessments and performance reviews Rolling up your sleeves to help get things done: we re in expansion mode! Proactively build and manage relationships with key internal stakeholders across a range of businesses Location preferred in Luxembourg, London, but potentially flexible where AMXL operates and have corporate offices Key job responsibilities Within AMXL EU, this role sits within EU Network Design and Optimization, within the EU Network Planning and Expansion organization, as a Supply Chain Manager for EU Network Design. Single-threaded leader of designing the end-to-end AMXL EU transportation network topology across eight EU operating countries (UK, Germany, France, Italy, Spain, Luxembourg, Austria, and Portugal). Owns defining, deploying, and optimizing network connectivity from our Fulfillment Centres (FCs) through Amazon’s and 3P transportation providers’ middle and last mile networks, to deliver Heavy and Bulky (HB) packages to our customers more reliably, faster, cheaper, and with a lower carbon intensity Drive cross-functional coordination, project management, and communication with stakeholders up to leadership, and engage with internal and external partners across AMXL, AMZL Launch and Expansion, Finance, ATS, and GTS. BASIC QUALIFICATIONS Bachelor’s Degree in Engineering or similar Project management experience in dealing with complex topics and engage stakeholders from different internal/external teams from building scope until end of delivery, and establishing processes for BAU management going forward Analytical knowledge, working with big data, querying complex systems in an operational environment Excel experience and reporting in other tools/systems to analyze data PREFERRED QUALIFICATIONS Lean 6 Sigma knowledge Experience of delivering significant service and efficiency improvements within an intense operational environment Proficiency with SQL and directly interrogating databases Strong oral and written communication skills Understanding of technical product teams on requirements and implementing these into the operational environment Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment. You create order, without stifling progress and adaptation