FM Specialist (Portering & Logistics)
Home Based – Role will require travel to sites across the UK
Full Time – 37.5 hours – Permanent
£70,000 per annum + Great Corporate Benefits inc. Company Car & Private Healthcare
Serco delivers vital healthcare support services – from the operational management of hospital support services to the optimisation of patient experience and flow. We currently provide services throughout England and Scotland predominately in an acute healthcare setting.
Our passion for care is enriched by our drive to innovate, enhance service quality, improve patient outcomes and reduce costs.
We are looking to recruit an FM Specialist for Portering and Logistics to support our Health business unit.
Reporting into the Practice Manager, in the role of FM Portering and Logistics Specialist you will be a subject matter expert in the field of Portering and Logistics Services and will have a fundamental role in developing and standardising these services. You will work with internal stakeholders to define, create and implement creative solutions that meet customer and our expectations for technical competency, process innovation, cost savings and quality.
The key purposes for the FM Specialist role include Business Development requiring you to support the company with Bidding, Re-Bids and Benchmarking. Operationally you will work with our NHS contract teams looking at standardisation and Operational Excellence to meet our and customer expectations. The FM Specialist will be expected to innovate and develop new ways of working for our Portering and Logistics services. You will also be asked to train and develop our service teams at hospital sites.
You will also work on mobilisations of new business and alongside delivering internal change.
What you’ll need to do the role
First and foremost, you should have previous experience in leading a Portering and Logistics services function in a service provider environment. It would be an advantage to have worked in a similar role in Healthcare/Care settings. In having the core experience, you should have strong knowledge of the Portering and Logistics function within Facilities Management and have a keen eye for improvement.
You should be a change advocate who can see the importance of improving service and how that benefits all parties. There should be strong interpersonal skills as you will be working a variety of people at all levels.
The FM Specialist must be prepared to travel as you will be expected to visit the contracts to work with the service managers and teams. We have sites from Scotland through to Southampton and in between. Meaning you can based from anywhere in the country across the UK.
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
There are a range of benefits for working at Serco including Company Car, Private Healthcare, 6% Employer Matched Contribution Pension, Life Assurance, 25 Days Holiday and 8 Days Bank Holidays and other flexible Serco benefits.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on . Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).