Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service?
The Hours: This is a full-time position. Working an average 37.5 hours per week, which will be spread across the week. Working 5 days over 7.The role is also annualised hours, where you might be required to work longer in peak times but shorter weeks in quiet times. You will still receive 12 equal monthly payments. Please note that Ilam is open in the summer months 8:30am until 6pm and our winter hours are 9am to 5pm. This role will require working regular weekends and bank holidays.
The Salary: £18,075 per annum
Duration: Fixed Term Contract
What it’s like to work here
This outstanding location,Ilam Park, offers a great setting to work within. With the change of seasonscome a variety of events and themes so you will always find there is somethingnew to be involved in and to share with customers. Working here you will trulyfeel that you are part of an inspired team who work together to ensure that ourspecial places last forever.
What you’ll be doing
You’ll love leading a small team, and with your passion for food and ability to identify new income opportunities, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.
Ensuring the team are competently trained and compliant with relevant legislation, you’ll also make sure every food and drink order is beautifully presented and served with a smile. You’ll work with your team to ensure the outlet is well presented and tables are cleared efficiently.
You’ll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.
Please also read the full role profile, attached to this advert.
Who we’re looking for
To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:
You’ll need to be;
Benefits for working at the National Trust: