Group Incident Manager

LLoyds Banking Group
End Date
Monday 26 June 2023

Salary Range
£61,641 – £68,490

We support agile working – click here for more information on agile working options.

Agile Working Options
Flexibility in when hours are worked

Job Description Summary
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Job Description

JOB TITLE: Group Incident Manager

SALARY: Edinburgh/Bristol (£61,641 – £68,490) London (£72,081 – £80,090)

LOCATION(S): Edinburgh, Bristol or London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

We’re on a journey to build the bank of the future, and we need your help!

Are you looking for a dynamic, fast-paced role, where you will be able to influence decisions that affect customers and colleagues across the Group? If so, then a role in Group & Cyber Incident Management may be for you. This role will provide the successful candidate the opportunity to build their stakeholder network across the Group, develop knowledge and awareness of teams and services across all of the Group’s business units, and make a real difference to customer and business outcomes when it matters most.

About this opportunity

Part of Group Chief Operating Office, Group & Cyber Incident Management play a key role in leading on the management of the Group s most critical incidents that impact significant numbers of customers, could lead to reputational damage to the Group and/or threaten the safety and security of customers or colleagues. This is a high profile role where two days are rarely the same and the successful candidate will be expected to have strong communication and collaboration skills with high levels of resilience.

Using the Group Incident Management Framework, the incident manager is responsible for the end to end lifecycle of an incident from preparing for incidents through to supporting in the identification of root cause and developing strategic and operational learnings to reduce risk to the Group. During an incident the GIM team act as a focal point for our incident team members and will often have multiple streams of work and competing demands to contend with.

Key responsibilities will include:

• Responding to Gold, Silver and Bronze incidents.
• Providing incident management input to transformation programmes.
• Continually improving the Group Incident Framework.
• Performing post-incident and problem management (Root Cause) activities.
• Undertake active risk management and governance activities on a monthly basis.
• Providing support to and delivering against wider COO, Group Incident and Investigations business objectives.

Why Lloyds Banking Group:

We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you ll need:

• Excellent communication skills and capability to present complex information clearly to technical and non-technical audiences (including senior leaders).
• Demonstrated ability in influencing and collaborating with a range of stakeholders to deliver shared objectives.
• Ability to handle key pieces of work at pace, whilst maintaining high standards.
• Ability to work autonomously, make sounds judgements and with limited supervision and can adapt to a rapidly changing organisation.
• Understanding of a regulated Bank s approach to policies and standards, risk management and regulatory frameworks.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today to find out more.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.