Group Risk Administrator

Manchester, Lancashire
NJR Recruitment

Group Risk Administrator

Location: Manchester / Hybrid

Salary: £23,000 – £25,000

Excellent Benefits Package

Are you passionate about your clients and have experience working within Administration?

Are you interested in working for a world-class organisation, working with a variety of clients?

NJR Recruitment are working in Partnership with a Global leader in the Health & Benefits marketplace. They are now looking to recruit a ‘Group Risk Administrator’ to join their Manchester Team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness.

The successful Candidate will work in a busy office environment, liaising with Clients on the phone and email to deal with queries regarding their Group Risks policies. You will join a friendly team with a variety of experience to train you in the products and processes. Daily responsibilities will include;

• Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
• Take ownership of delivery of tasks and proactively manage own workload
• Adhere to processes whilst accurately and timely completing and maintaining systems to achieve set targets
• Partner with internal/ external stakeholders to achieve best service for client
• Ensure quality of own work through right first time approach
• Champion continuous improvement within your team/location
• Develop and maintain appropriate technical and market knowledge
• Support revenue reporting activity as appropriate
• Quality checking of colleagues work to ensure accuracy
• Attend client meetings as required
• Manage client relationships to support retention & growth

What’s in it for you?

• Challenging yet friendly and diverse work environment with exposure to a wide range of clients ensuring a varied workload
• Remote working 2 days a week and 3 days office
• The opportunity to progress your career in a world-class organisation
• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

To apply for the role candidates will have a strong background in Administration or a customer focused role. You will have excellent written and oral communication skills, along with a good working knowledge of Microsoft Office suite. The ability to work on own and as a team player, establishing good rapport with clients and colleagues.

NJR 13343