Head of Maintenance

Michael Page Property and Construction

As the Head of Maintenance, your focus will be on the reactive maintenance services managed through our in-house direct labour organisation. You will report to the Director of Maintenance Services and will have a team of Maintenance Managers within each area reporting into you. And you will strive for and deliver a sector leading reactive and void maintenance service.

Client Details

My client are a large nationwide leading Housing Provider based in London.

Description

The key responsibilities as the Head of Maintenance are as follows:

• This role is heading up Direct Maintenance for the South of England, covering London, including South East, South West
• Your focus will be on reactive maintenance services managed through the in-house direct labour organisation. You will report to the Director of Maintenance Services and will have a team of Maintenance Managers to help you to deliver the services within each area reporting into you
• You will strive for and deliver a sector leading reactive and void maintenance service.
• Working across a large geographical region with direct responsibility for the operational leadership for direct maintenance services under your control
• You will ensure that there is a focus on achieving budgets; with responsibility of a budget of circa £40 million and financial plans ensure that the region provide a cost-effective service delivery and ensure the management of robust contract management
• This role has direct influence over improving customer satisfaction, efficiency and productivity and ensuring that our residents have seamless customer focused experiences, placing focus on a right first time approach
• Working with multiple stakeholders across the organisation to improve efficient and effective service that removes complexity and delivers the best possible outcomes for customers

Profile

The successful Head of Maintenance requires the following experience:

• Demonstrative experience of delivering high quality property/building maintenance service
• Have experience of managing change and improvement and have excellent influencing skills
• Be able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors
• Effective organisational, time management and resource planning skills
• Outstanding written and verbal communication skills and ability to communicate and deal with a range of stakeholders with varying needs and expectations
• Direct Maintenance, Reactive Repairs and DLO related experience in a Housing environment
• Be able to be in and around London on a regular basis
• You will have a good understanding of health and safety standards, regulatory and governance compliance for maintenance services and make sure that they are adhered to and that risks are understood and managed

Job Offer

The successful Head of Maintenance has the opportunity to help to shape the Direct Maintenance and DLO service for the South of England and help to drive things forward as well as the opportunity to work for an excellent organisation in the heart of London.