Just Eat is a leading global marketplace, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners.
We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow’s leaders of Just Eat.
Role: Head of Programme Delivery
12 months Fixed Term Contract
Having achieved amazing growth across multiple markets, the business now wants to maintain the same hyper-growth trajectory in what is becoming an ever more complex and competitive landscape. With growth comes the need to manage multiple projects across new platforms and current integrations/migrations. These complex programmes of work are often strategically critical and require coordination across multiple teams and
You will be accountable for coordination, alignment and project management of Ancillary Revenue initiatives and delivery across multiple programmes of work – particularly in conjunction with the Integration stream, Product, Data, Sales, Finance and local Marketing teams. You will need to be a hands-on, motivational leader with the ability to bring colleagues along to deliver across multiple priorities at a rapid pace.
Reporting directly to the Global Director of Ancillary Revenue, and leading a team of two Programme Delivery managers, you will enable the department to achieve their strategic and commercial goals.
Program Delivery and Project Management Best Practice:
Establishing and proactively refining delivery and project management best practices and ways of working into teams beyond the discipline to develop maturity around planning, timelines and execution of work.
Ensuring delivery is transparent, predictable and sustainable, whilst providing value to our customers and restaurant partners.
Embedding and refining a clear way of working across multiple teams (both functional and geographically) across Global Ancillary Revenue
Accountable for ensuring that the Ancillary Revenue team delivers its programme of work. Address tactical delivery issues as they occur and maintain commitments.
Take accountability for managing execution risk, ensuring risks are understood and prioritised and that serious risks do not unexpectedly derail progress.
Accountable for hiring and filling gaps in program delivery team focused on Global Ancillary Revenue.
Select the appropriate tools for the job to manage progress against KPIs and project status. Translates technical releases into business capabilities that can be understood by the wider Just Eat Takeaway community.
Communicate clearly between internal and external teams and manage any potential issues accordingly
Owns internal PR strategy for Ancillary Revenue, telling the value story of the department across both Ancillary revenue teams themselves and the broader JET business
Confidently manage stakeholder expectations, as well as negotiate with 3rd party Suppliers and all associated communication
Own the cadence of performance communication, team “all hands” sessions and regular progress updates for key projects
Cross Functional Delivery
Identifying and managing dependencies across teams and disciplines, ensuring that stakeholders understand critical paths through projects and delivery management
Take a collaborative approach and foster strong working relationships within Sales & Operations, Product & Tech, Marketing, Legal as well as across other departments within JET
Ensure X Functional delivery is resourced accordingly and that work types are set up for success from the outset.
Identify collaboration and X Functional opportunities across JET
Planning, Initiation and Execution of Work (especially JE+T Integration projects)
Contribute to the development and execution against the Ancillary Revenue budget and forecasting process, may be accountable for one or many cost centres
Make clear business cases & benefits realisation for projects in order for prioritisation and investment decisions to be made, including resource planning (human and technical)
Establish a clear programme initiation framework in line with broader business goals which creates visibility around value and quality of outputs.
Establish prioritisation framework for Global Ancillary Revenue in line with broader business goals.
Working closely with the Global Director of Ancillary Revenue and the broader leadership team, you will be accountable for planning cycles across the department to ensure there is the right balance of enablers and value drivers to achieve our goals.
Required skills and experience
Confident at presenting concepts and ideas to a wide range of contributors and Board-level stakeholders
Strong commercial acumen and ability to structure program delivery within a framework that clearly augments the financial and operational goals of the team
Experience in managing business change to land new ways of working and systems
Experience working alongside senior stakeholders (including board level)
Ability to influence senior decision-makers across the business to adopt a functional strategy
Solid troubleshooting skills and the ability to communicate well whilst doing so
Good planning across teams you directly and indirectly influence
Mentoring / coaching others whilst leading teams via influence and persuasion
Proven experience in working for a fast-paced product-led tech business
Used to working across all levels of the business; from board level to associate colleagues
Confident in the use of programme management tools and techniques that are appropriate for the situation, partnered with dynamism and flexibility in order to achieve the right outcomes
A strong team contributor, ensuring everyone is working on the right things in the right ways
Proven delivery of software releases, supplier integrations and complex projects
Proven ability to manage multiple third-party supplier relationships
Experience in coaching teams in ways of working
Why work at Just Eat?
Just Eat Takeaway.com is a leading global online food delivery marketplace
headquartered in Amsterdam and listed on the London Stock Exchange.
We’ve built our business on having the widest choice available on our platform –
connecting millions of customers with over 155,000 restaurants across 23 countries – with
over 100 different cuisines from local independents to globally famous restaurants,
available to order via our app and website.
We provide the platform and tools to help independent restaurants move online and
reach a significantly broader customer base – to generate increased orders and grow
their businesses. We also provide the insights, advice, and support our growing community
needs to satisfy customers and help raise standards across a vibrant takeaway sector.
We’re built to deliver behind the scenes too. To make Just Eat the great company it is, it
takes a great team of people. Which is why all of our colleagues are welcomed into a
diverse and inclusive workplace where they feel they can belong. We’re passionate about
nurturing our people and offer a full programme of training and support to our employees
– helping them to develop their careers in a way that suits them.
No matter who you are, what you look like, who you love, where you are from, religious
beliefs or takeaway preferences you could find your place at Just Eat. We’re a diverse and
inclusive workplace that promotes a sense of belonging, allowing all of our people to bring
their most colourful and complex selves to work every day.