Solihull, West Midlands
Hays DT – Midlands
Head of Service Delivery Permanent Job – Midlands based
Your new company
Hays are working with an Agile fast paced growing IT Services business based within the Midlands who have a permanent job vacancy for a Head of Service Delivery. This dynamic owner managed business employing c.100 people are expanding with significant growth forecasted in the short-medium term. They are seeking a dynamic and experienced IT professional who will be responsible for managing a delivery team with a remit to drive change and improvement.
Your new role
Reporting to the Senior Leadership Team and part of a 5 person management team you will responsible for leading and managing the delivery team and driving service performance to improve customer experience and satisfaction. You will also be responsible for managing any problems and managing escalations to a positive resolution working with internal stakeholders to deliver improvements.
What you’ll need to succeed
We are looking for applicants with c.10 years experience working within IT ideally within a similar service provision and service delivery job. You will enjoy focusing on delivering outstanding customer service and have proven communication and relationship building skills. You will be comfortable working in a small-to medium business with a hands-on/non-corporate culture. A recent qualification in ITIL or Prince2 or experience working to these principles.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.