HR Advisor (German-speaking)

Uxbridge, Middlesex
ISR Recruitment Ltd

The Opportunity:

We have an exciting opportunity for a German-speaking HR Advisor working for a global client on a hybrid-basis (Remote Working plus Stockley Park, Uxbridge).

This position will be responsible for the on-boarding process for new employees and benefits administration for multiple countries across Europe, with a particular focus on German-speaking countries.

Skills and Experience:

• Fluent in German (and English)
• Degree qualified in a related HR-field or CIPD qualified
• Familiar with HRIS systems (Workday/ServiceNow) for on-boarding/off-boarding
• HR Shared Service Centre experience would be an advantage
• A genuine interest and understanding of general HR policies and procedures (EMEA and UK)
• Strong Microsoft PowerPoint, Excel, Word, and Outlook skills

Role and Responsibilities:

• Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
• Manage the day to day benefit administration by informing providers of changes in an employees’ life cycle and maintaining online benefit platforms across multiple countries in Europe
• Provide subject matter expertise in benefit-related processes, policies and tools
• Utilise HRSM technology to triage, track and manage incoming enquiries and cases
• Create and maintain high quality SOPs
• Have a strong understanding of benefit plans and be the subject matter expert of benefit processes
• Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
• Contribute to the ongoing development of the HR Shared Services FAQ library
• Ensure compliance with appropriate data protection legislation at all times
• Liaise with internal departments and third-party service providers as necessary
• Contribute to wider projects and initiatives within the HR shared Services team