We’re looking for a candidate to this position in an exciting company.
Manage and triage the queue of Comdata project staffing requests for existing and potential (pipeline) client projects.
Assess and develop onboarding needs for Implementation Project Managers and occasionally sales team.
Ability to travel to customer for onsite meetings when necessary
Maintains full accountability for the administrative matters concerning the team including preparing setting team goals as aligned with targets/goals established by the division’s leadership team, developing and managing procedures, policies or methodologies for effective sales support, project management, and cost containment, and monitoring, assessing, and controlling the team’s operational performance.
Provides expertise and project and technical advice to Implementation Project Managers based on experience and specialized knowledge respective to a particular operational function. Assists Implementation Project Managers with their approach to projects, analysis and technical issues. Provides support for escalated technical, operational or customer issues, including but not limited to further research of the issue, evaluation of several courses of conduct and follow-up with respective parties to provide effectual resolution within the appropriate scope of authority.
Continuous process improvement, with an eye towards consistent and effective team development.
Bachelor’s degree is required
9+ years of experience in a professional work environment
7+ year of experience with implementations, client support, or customer-interfacing
7+ year of experience with implementation project management
Accounting knowledge is strongly preferred
Proven track record in continuous process improvement.
Demonstrates strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
Demonstrates ability to work calmly in a fast-paced team environment
Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
Familiarity with project management software, tools and techniques
Ability to make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity