Installation Manager (construction)

Ferndown, Dorset
Universal Business Team
We are currently seeking an Installation Manager to join a family-run SME based in Wimborne. The purpose of this role is ensure a seamless customer experience from point of order to completion of installation. As the business primarily supply products to the construction industry, the successful candidate will need to have a background in managing both client expectations and experience of working with subcontractors. The successful of this company has been customer driven through service excellence often being repeat business and word of mouth, therefore customer service has to be a main priority particularly in this role. This is a crucial position which is key to the growth plans of the business and in return are offering a great package, including the possibility of progression in line with the organic growth of the company. Key duties and responsibilities Schedule appointments for engineers & subcontractors Manage and schedule the monthly routine maintenance visits Complete RAMs for all appointments Communicate with engineers before and after jobs Work with production to ensure timely delivery of goods to site Hold team meeting on Teams Attend Customer Service meeting Carry out performance review meetings with direct reports Arrange access equipment for sites when needed Attend pre-start meetings on larger or more complex projects Requirements Have some experience with Tier 1 contractors Have experience in managing, or potential to manage a larger Operations team Hold a current CSCS card Experience in recruiting staff Have experience in a range of field service management software systems Have experience in improving systems and customer experience in previous roles Must have a positive can-do , solutions-focussed, attitude Must have a good track record of success in this type of role Must be target driven and a team player Must be commercially minded Must have good attention to detail Ability to handle data and produce reports Computer literate to a reasonable degree of proficiency Excellent time management Be able to manage interruptions effectively Must be able to convey ideas fluently and have a good grasp of English Previous experience in operating within the Construction Industry Benefits £45000 – £55000 per annum depending on experience Bonus plan based on company performance (potential of £3000-£5000 per annum) Car provided or car allowance Free lunch every day Healthcare Flexible working hours