IT Apprentice

Stroud, Gloucestershire
Professional Apprenticeships
Imagine combining your passion for tech AND love of working with people

This is an incredible opportunity to join a rapidly growing business and develop an exciting career in IT. This company are a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour.

Responsibilities

Working on the helpdesk, you’ll learn how to handle support requests from clients.

You will learn:
Being first point of contact for support requests via phone, email or ticket
Basic remote IT support
Managing the ticketing support system
Maintaining client documentation
Regular communication with clients on status of their support requests
Using the software system to manage requests remotely
On-site project work
Escalating more complex requests to senior staff

If you love problem solving and are passionate about helping people, this is the role for you!

Training

During your apprenticeship, you will be studying towards your L3 Information Communication Technician Award, delivered by Professional Apprenticeships, who were voted the region’s best training provider & have achieved the highest Ofsted rating.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills & behaviours, covering topics such as IT security, data, remote infrastructure, maintenance processes & the elements & architecture of computer systems & so much more.

Progression

With a wealth of knowledge and experience, you’ll be well supported by the owners of the business and can look forward to excellent development opportunities within your role.

This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.

Essential
GCSE Grade C/4 or above
Exceptional customer service skills
A passion for IT and technology
IT Literate

Desired
Problem solving skills
Great communication skills
A strong understanding of operating systems, printing systems and networking
Knowledge of IT applications
The ability to speak both Geek and Human
Full drivers licence

Employer

Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.

You will receive generous incentives for reaching team and company goals, an easy-going environment and your birthday off work each year. Their number one goal is to make their clients exceptionally happy and you’ll thrive on being part of this exciting, growing business.

This fantastic role won’t be around for long so apply today!

IND-DM/IT

003

Job Types: Full-time, Apprenticeship

Salary: £12,000.00 per year

Schedule:
8 hour shift
Monday to Friday

Education:
GCSE or equivalent (required)

Work Location: In person

Reference ID: IND-DM/IT