IT Support Apprenticeship

Bradley Stoke, Gloucestershire
Professional Apprenticeships
Due to continued growth, this IT Provider are currently seeking an Apprentice Technical Support Analyst to join their amazing team and provide outstanding support to their clients. This role offers an exciting opportunity to gain valuable experience and step up the career ladder, this is proven in their track record of working with Apprentices.

Working closely with their team, the highly dynamic role will give you the opportunity to get involved in everything, following a structured development plan to meet the WestSpring standards.

There is a strong sense of team and an exciting, relaxed office atmosphere. At WestSpring IT, our team is at the heart of what we do. Team and client interaction is massive for us. You will get to know all the clients and have a direct impact on the growth of the team and business.

Employer & Benefits

WestSpring is a growing IT support provider, and their team is at the heart of everything they do. All the staff are invested in the success of the business & you can look forward to things like a beer fridge, Friday lunches & an amazing social calendar alongside some outstanding benefits:

Your birthday off each year
Relaxed, enjoyable working atmosphere
Casual dress
Career development opportunities
Breakout areas with consoles, sofas & dart board

Responsibilities

Working in our workshop ensuring client machines are built and ready to be installed
Managing our proactive patching and maintenance software
Supporting our clients via the support system, ensuring the ticketing process is followed and the client is kept informed
Diagnostics of 1st line support cases with the help and support of the rest of the service desk

Person Specification

Professional, friendly approach with keen IT Interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting and problem-solving skills
Keen interest to learn and develop
Good Task Management skills
Confident with ability to ask good open questions

Training

You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as

Data Security
Hardware & Software
Computer Networking and so much more.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

Cloud & Mobile Technologies
Technical Problem Solving
Advanced Data Security
Computer Networks
IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Job Types: Full-time, Apprenticeship

Salary: From £12,000.00 per year

Benefits:
Casual dress
Employee discount
On-site parking
Schedule:
8 hour shift
Monday to Friday

Education:
GCSE or equivalent (required)

Work authorisation:
United Kingdom (required)

Work Location: In person