Learning & Development Coordinator

Nottingham, Nottinghamshire
Countrywide
Overview

At Countrywide, we’re not just passionate about property. We’re passionate about the possibilities it opens up – a chance to do more – for our customers and our people alike. We’re transforming perceptions of what we do, and protecting the future of our profession. We provide the deep understanding and expertise that bring people and property together, creating life-changing moments, every day.

About the role

The day to day:

Based in Nottingham, the Learning coordinator will have day-to-day responsibility for all aspects of training coordination and provide efficient administrative support to the Head of Learning & Development and the Training department. The team is responsible for an innovative, responsive and proactive service to improve and develop talent across the Countrywide Network

Role Responsibilities

Have full responsibility for the administration requirements of the department ensuring that all training events are booked and administered effectively.
Booking training rooms for all courses sufficiently in advance of the events
Send joining instructions, new starter packs and other pre-course materials to delegates and book individuals on to required courses
Maintaining and updating training records through our learning management system
Monitoring and maintaining stock levels of training materials and ordering materials accordingly
Compilation of training materials such as course handouts
Dealing with telephone and email enquiries
Working closely with Trainers to schedule in dates for training sessions
Monitoring training requests and scheduling additional courses as required
General training administration
Booking travel and hotel accommodation for delegates attending induction courses and for trainers where required
Act as an ambassador for the company and uphold Countrywide brand values
Ensure that as a key member of the training team, understand the need to represent the department in an appropriate manner when dealing with internal and external customers
Deliver the highest standard of customer care to all internal departments and client groups
Provide necessary support to external training suppliers where required
Proactively develop strong relationship with other departments within Countrywide
Support the Head of Learning and Development in the production of all regular and ad hoc reports as required
Responsible for compiling reports for Auditors, Regional Managers and Senior Management to monitor consistent annual testing and compliance
Monitor and record expenditure with external suppliers such as printers, stationers, external training providers, caterers, hotels and venue hire
Proactively flag any areas of concern to the Head of L&D or training team with recommendations
Seek opportunities to contribute in order to develop self and to meet current and future departmental goals.
Who we’re looking for
Excellent knowledge of MS office particularly Word, Excel, PowerPoint and Outlook
Knowledge of Learning Management Systems an advantage
Ability to learn and develop knowledge of new IT systems
Excellent verbal and written communication skills essential
Good time management and personal organisational skills
Ability to work autonomously and under own initiative
Good accuracy and attention to detail
Confident and able to communicate with employees at all levels
The ability to prioritise in a busy and challenging environment
Enjoy working as part of a small dynamic team
Educated to GCSE level or above

Desirable:
Previous experience of working within a Training environment is an advantage but not essential.