Loss Adjuster

Claims Consortium Group
Linked to continued growth Claims Consortium Adjusting are looking for a Property Loss Adjuster. The ideal candidate will have or are working toward relevant professional qualifications, with experience of handling domestic and/or commercial property losses over £25,000.

Location: Remote
Salary: £35,000 – £45,000 DOE + Company Car and benefits package.

Key Accountabilities:

Conducting site visits and assessments to establish the cause and quantum of Insurance claims.
Empathising and engaging with the customer to ensure that they are treated as an individual.
Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standards throughout.
Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum and subrogation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’s expertise.
Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome and creating a ‘joined up’ process.
Providing a high level of technical, quality and customer service commitment.
Remaining customer and client focused throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.

Qualifications & Experience:

Property claims insurance experience – essential.
As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.
To be CII/CILA Qualified or working towards.

If your application is successful with us, we hold two inductions a month which take place on a Tuesday, Wednesday, and Thursday. You will join other new starters from across the business for the 3-day, residential induction, during which you will meet with Senior Leaders & Directors from all areas to gain a comprehensive overview of each product line, and how the different teams operate across the group. There will also be a lunch or meal booked with People & Culture, so you are able to have more social interaction with each other and some of the team.

Residential is dependent upon the candidate’s location.

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.