With operations in 35+ nations and ~27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.
CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma, one of the world’s largest collectors of human plasma, which is used to create CSL’s therapies. Seqirus is one of the largest influenza vaccine companies in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.
We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!
Are you looking to collaborate, create, innovate and lead?
Do you look for ways to create moments of greatness through service?
Do you have a proven record of building tactics that have driven exceptional service results?
And is your perfect environment one that is fast paced and takes time to celebrate success?
If the answers are yes, then when we want to hear from you!
We are seeking a Manager for our Customer Service team. This individual will be responsible for a team of Customer Service representatives focused on delivering an exceptional customer experience. This position reports to our Director of Customer Account Management and will work closely with leadership in all areas of commercial operations, developing tactics to increase customer service levels, team member coaching/mentoring and departmental recognition initiatives.
The Customer Service Manager position will set strategic direction, priorities and goals for the functional area; educate team to ensure employees understand how routine functions, interactions and transactions support strategic objectives. This team works proactively in a fast-paced environment to provide exceptional customer experiences by assisting internal/external customers with the sales-order management process for influenza orders. The Manager position will be required to demonstrate strong organizational skills, possess the ability to multi-task, be detail oriented, and able to set and manage priorities, focused on the customer experience. Lead workforce planning efforts, management of staffing models and overtime, work cross-functionally, with a wide range of key stakeholders, to ensure orchestration of the contact center team’s interactions and transactions are accurate and timely. Additionally, this role will be expected to ensure that critical business practices are met by the contact center team, while achieving the best possible customer experience.