Mulitilingual Primark Social Media Specialist
Fluent in one or more of the following languages? French, Italian, Spanish, German, Slovenian, Czech, Polish, Dutch, Portuguese
As a Social Media Specialist Service Advisor, you’ll be working on behalf of the global clothing brand, Primark, talking to customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.
You will be supporting a range of customer queries and maximising opportunities to showcase Primark’s products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
Benefits of being a Social Media Specialist:
Salary £19,094 – £19,760 per annum
28 days of vacation with ‘buy holiday’ scheme
Full-time rotational shift pattern – Monday – Sunday between 9am – 12 midnight.
You will receive fortnightly pay!
Discounts from local and international providers
Refer a friend incentive – Earn up to £200 per successful referral PLUS additional incentives monthly!!
Free healthcare cover for you and your dependents with pension (after one year)
Career opportunity in a global company with over 225,000 employees in more than 40 countries
Responsibilities of the Social Media Specialist:
Responding to Primark customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.
Providing excellent customer service to all, supporting will questions and queries.
Maximising opportunities to showcase Primark products.
Multitasking and navigating multiple systems.
To be a Social Media Specialist you’ll need:
High level of fluency in written and spoken English and required language (Italian, French, Spanish, German, Dutch, Czech, Slovenian and Portuguese).
6 months in Customer Sales or Customer Service.
Exceptionally customer focused and committed to resolving queries.
Have excellent interpersonal, communication and listening skills.
You’re interested in driving customer satisfaction and promoting the client’s brand and products.
Computer literate and ability to navigate around a computer system.
Experience working towards targets or KPIS.
Work at Home, London, UK