Need Avaya Engineer- London- UK- Contract

Ubique Systems UK Limited

Job Description:

• Responsible for the timely resolution of day-to-day problems and break/fix incidents for technical or operational issues in Avaya.
• Active part in Solution consultation and designing. Complete Understanding of AVAYA’s Solution to Customer and act as Customer advocacy for all technical and Service-related queries.
• Responsible for providing Value added Services to Customers. Audit on customer Network, Technology Refresh, Training to customers, Alarm management, Analysis of monthly reports etc.
• Coordinates planned changes with customer service, change management and operations.
• Escalation management – Handling technical issues/coordination with Principal & Domain expert, timely update to internal & external team.
• Operational excellence – Monitor Project status, productivity, response, resolution & other metrics, and plan adequate technical resources.
• Team management – Team induction, training, and performance reviews & Attrition control.
• Transformation – Technology refresh/consultation/upgradation.