Network Response Coordinator
Are you a good organiser, with good problem-solving skills? Do you have experience in managing and operating a water distribution network? If so, our regional control room are looking for a Network Response Co-ordinator.
We are looking for someone with water industry experience preferably from a distribution, networks, or hydraulic modelling background.
What will I be doing?
This role is part of a six-person shift team integrated with the supply operations and network response team. It is a pivotal role coordinating our 24/7 response to water supply interruptions, reducing service failure and optimising performance throughout.
You will ensure a consistent tactical response to unplanned incidents and monitor planned network interventions. This will include coordinating repairs and initiating supply restorations.
You will liaise closely with our operations, repair, science, customer services and work scheduling teams. Acting as a key point of contact, you will coordinate the response and inform stakeholders throughout an event to provide clear timelines, including customer numbers and assets affected.
You’ll proactively identify innovative ways to reduce supply interruptions and continuously develop smarter systems to deliver an effective and efficient response when issues arise on the network. The role will also require the use of network models for planning and risk assessments requiring industry experience, ideally in an operational environment.
You will be required to participate in a 24/7 shift rota and undertake standby duties, including weekend working when required. This role will require the continuous improvement of your skills to demonstrate competency in the role.
What are the requirements?
To be considered for this opportunity, you’ll be an excellent communicator, who can effectively interact with multiple stakeholders around the business at all seniority levels. You’ll also have a flexible approach to work with a significant emphasis on team working.
Ideally, you’ll have proven experience in water supply management and operation. Hydraulic modelling experience would be advantageous, although full training will be available.
To be truly exceptional within this role, you’ll have an eagerness to be proactive and creative in your approach to tasks on a day-to-day basis within a regulated industry.
A high level of PC literacy is essential as you will need to use and operate multiple IT systems including telemetry alarms and data analysis.
What you’ll get from us?
Our people tell us Wessex Water is a great place to work, and they stay with us! We are proud of how we support professional development, career progression and a wide range of opportunities for everyone. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working. Check out our careers page for more information.
Wessex Water is one of the top performing water and sewerage companies in the UK, serving 2.8 million customers across the south west of England. It is part of the Wessex Water Group, which comprises a number of other companies alongside our regulated business, including engineering and construction, property development and waste management and renewable energy services.
If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.
We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.
Sound interesting? Please click APPLY to progress to the next step.