Due to continuous growth, we have created a fantastic opportunity to recruit an Operations Manager (ITIL Qualified) to join initially our Implementation team as we begin to expand our brand-new office in Leeds. As a key member of our Leeds function, you will take charge with creating your operational teams who will be part of our fully managed service division.
As you will be the first person in this role, you will truly have the opportunity to shape and develop the role from the get-go! Being the Operations Manager, you will be ITIL qualified and take full end-to-end ownership of our Infrastructure & Application monitoring solutions for the upcoming Cennox Managed Services division currently being developed.
Don’t worry we will not throw you in the deep end! The role will initially commence as part of the implementation phase to plan and create your new team from the ground up along with all associated processes and procedures for the teams to follow. You’ll be working alongside in-house Recruitment by creating job role requirements, criteria skill sets, interviewing and ensuring all new team members receive full induction and training as well as compliance protocols are always upheld.
Upon the completion of implementation, you will continue as the Managed Services Operations Manager within Leeds and will then include BAU accountability for the 24/7 Operational Team and managing the Service take-on for any new subsequent requirements whilst monitoring the progress and current processes within the division.
You will be ITIL qualified with strong experience of Operational/Leadership Management as well as IT infrastructure & Software environment experience. You will have a passion to ensure client service delivery is consistently outstanding and striving towards continuous success! This role is truly people centred therefore, you will have great people skills along with strong communication abilities with all staff across all departments as well as external customers/clients and third-party suppliers.
Some of the duties are:
Would be nice to have but no means essential:
Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process inclusive but not limited to; criminal record check, employment/education referencing etc.
You will also show our organisational behaviours, which are:
Cennox is a progressive and ambitious, providing numerous services to the Banking & Financial Industry, including Managed Services, ATM Machines Installation & Maintenance, ATM Security, Signage and Branch Transformation. With 800+ staff globally, Cennox is on a path of rapid growth.